our services
Operations Designed for Growth
We help people-driven businesses design and implement the structure and systems they need to run effectively.
Whether you’re refining how work flows, strengthening your operations, or aligning your team, SOLVED helps you design how your business runs — with clarity and confidence.
The SOLVED Strategic Support Model
Two ways to strengthen how your business runs — depending on your goals, timeline, budget, and existing team.
Operations Design & Implementation
A structured design + implementation consulting project.
This is the project-based pathway through the Strategic Support Model.
We assess, design, and implement the systems and structure that makes your business easier to run — and easier to grow.
It’s ideal when:
- You need a full operational reset or redesign
- You want clarity, structure, and stronger workflows
- You have an internal ops leader who can partner through the project and sustain the system once it’s built
- You need a scoped project with clear deliverables and timeline
- Your budget is better suited to a project vs. a monthly retainer
Outcome:
A strong operational infrastructure — built intentionally, delivered consistently, and aligned to the needs of your business.
Fractional Leadership - COO/Integrator
A more embedded operational partnership.
This is the deeper, more embedded pathway through the Strategic Support Model.
You get everything included in Operations Design & Implementation plus consistent operational leadership to guide decisions, support your team, and keep clarity protected as the business grows.
It’s ideal when:
- You need consistent operational leadership without full-time budget and commitment
- You’re growing quickly and priorities shift week to week
- You don’t have an internal operations leader to steward the system, or
- You have an operations leader, but they need support to get to the next level.
- Your team needs ongoing guidance, alignment, and decision support
- You want proactive operational oversight, not reactive fixes
- You need structure and a strategic operator to carry it forward
Outcome:
A business with strong operational systems and the leadership to run, refine, and protect them — giving you the space to focus on vision, growth and the impact you set out to achieve.
ADDITIONAL SERVICES
Clarity and alignment — wherever you are in your journey.
Our facilitation and advisory services help you uncover friction, strengthen collaboration, and move forward with purpose — whether as a starting point for change or continued support after systems are built.
FACILITATION SESSIONS
Focused Alignment for When You Need It Most
For teams who need clarity on a specific challenge, our facilitation sessions offer focused, high-impact alignment. Each session is designed to bring your team together around shared understanding — creating momentum, alignment, and practical next steps.
Common Sessions Include:
- Process Mapping & Optimization
- Strategic Planning & Alignment
- Team Communication & Collaboration
- Workflow Design & Delivery Rhythm
When things start to feel harder than they should, it’s rarely a lack of effort — it’s a lack of clarity.
The SOLVED Process Mapping Workshop is a 2-hour facilitated session that helps your team see how work truly flows through your business — where it’s working, where it’s not, and where small adjustments could unlock real momentum.
ONGOING STRATEGIC ADVISORY
Keep clarity in motion
Sustainable growth doesn’t come from quick fixes — it’s built through rhythm, consistency, and alignment. Our advisory partnerships extend beyond implementation, guiding your team as systems evolve, roles expand, and structure scales.
What’s Included:
- Strategic and operational coaching for leadership teams
- Regular system and process refinement
- Performance metrics and dashboard review
- Continued operational support for scaling and optimization
our process
From Discovery to Design to Delivery — Building Operations That Work for You.
Our Strategic Support Model is a guided journey that moves your business from friction to flow.
Through five intentional phases, we uncover how your business truly runs, design and implement the systems that support your vision, and empower your team to sustain the operational infrastructure long after integration.
Discovery — Assessment Phase
We uncover where your business stands today and define what’s needed to move forward.
This phase gives you clarity on what’s working, what’s not, and what needs to change to create momentum.
Alignment — Design Phase
We turn insight into strategy — designing the structure and systems that guide your next phase of growth.
This is where we translate vision into execution, designing and aligning people, process, and technology into one cohesive operating infrastructure.
Execution — Build Phase
The plan comes to life.
Once the strategy is approved, SOLVED leads the full build and implementation — integrating systems and processes, refining workflows, and embedding accountability into how your business operates.
Delegation — Enablement Phase
We guide your internal team to take full ownership of operations, building confidence, rhythm, and accountability that lasts.
This is where clarity becomes capability — and your business begins to run by design, not default.
Elevation — Transition Phase
We realign, refocus, and prepare for what’s next.
Whether that means cycling through another growth phase or transitioning into ongoing advisory support, we help you stay aligned as you scale.
What Founders Ask Us Most
We help you build a business that doesn’t depend on you to function.
We work with founders of people-driven businesses who are growing quickly and can no longer keep up with the work.
Most clients have:-
8+ team members
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$1.5M–$10M+ revenue
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Work that's consistent, but doesn't happen without chaos and constant oversight.
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A team that are at capacity and may not have the capability for the next stage of growth
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A founder that is stuck in the business and being pulled into the daily execution of tasks
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A business that has the work, but can't keep up with it
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We fix the operational friction that slows you down:
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Poor or inexperienced operational management
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Unclear roles and responsibilities
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Lack of accountability and ownership
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Inconsistent delivery of services
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Inefficient handoffs between teams or team members
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System dependencies on a select few team members
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Founder overburden and/or bottlenecks
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The wrong tools or tools not used effectively
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Growth that feels chaotic and out of control
We design how work flows so your business runs smoothly — not by accident, but by design.
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With an Operational Assessment.
It gives you a clear, honest view of what’s working, what’s not, and what needs to change to operate with clarity and confidence
Most founders do — but only at the surface.
We diagnose what’s actually causing the friction and map the simplest path forward so you can fix the root, not the symptoms.It depends on what you need:
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Design + Implementation: Strategy, design, and implementation support.
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Fractional Leadership: A more embedded partner to transform the business while being available to support day-to-day
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Facilitation: Short, focused alignment to support growth.
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Advisory: Ongoing strategic operational guidance as your business evolves.
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Founders typically feel clarity after assessment (4-6 weeks), but momentum typically builds as soon as the engagement kicks off.
Structural improvements and behavior change roll out over a few months, depending on team size and scope.Yes. We collaborate with your people to ensure what we build actually makes sense — and is adopted internally.
We have a collective of operations specialist to support transformation depending on the capacity and capability of the existing team.
Every engagement begins with an Operational Assessment. From there, the level of support depends on your goals, team structure, and the pace at which you want to grow.
We scope each phase based on what your business actually needs and Partnerships often evolve as your business transforms, ensuring you always have the right level of strategic and operational support.
A Discovery Call.
We’ll talk about what's going on in your business and what's keeping you up at night.